Vision Homes

Reviews of Vision Homes

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  Katie Greenwood Added July 15, 2023

  ★ ★ ★ ★ ★
  We built our first home with Vision homes a few years ago - we had a positive experience with Steve, Kate and the team. We were very thankful for their personal and thoughtful service and that nothing was ever too much of a hassle or issue for them to make sure we were happy. Like every new house build there were a few issues along the way but the team at vision always made sure things were actioned and resolved - the benefit of working with a local family business is that when you have these issues, you call and speak to a real person who does actually care, not some head office in Sydney who treat you like a number. If we were to build again we would definitely use Vision homes :)
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  nathan coles Added July 14, 2023

  ★ ★ ★ ★ ★
  Vision Homes is a fantastic Project home builder that is happy to take things to a Custom Level of detail.
  Nicole at Thornton Homeworld was amazing from start to finish with a highly professional attitude and Flair for design when we couldn't find a design that was just quite right she was more than happy to offer suggestion and design inspiration.
  
  10/10 would build with Vision again.
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  LES GREEDY Added July 14, 2023

  ★ ★ ★ ☆ ☆
  Great tradies. The house is beautiful but the building process painful. Not our first build so know a build can be a challenge but Communication with Vision is like getting blood from a stone. Been trying to get the 12 week warranty items done now for 8 months. Been pretty patient in my opinion ....sent a thousand emails. Only person to respond is Sharon. Kate and Steve nothing. The warranty items, we get to have it out with the contractors. That should be a Vision job. We still have a number of things that require attention. Small but need to be done. Very frustrating company to deal with.
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  Steve Scarce Added July 14, 2023

  ★ ☆ ☆ ☆ ☆
  I will start with Nicole at the Thornton sales is waisted at this company, all the hard work and service she provides is destroyed with the lack of care and service from Vision Homes and Steve Rollan.
  
  Avoid at all costs, if you have already signed get out NOW! or Get a Building Report if that's not possible.
  Very messy & Poor Quality Brickwork ( Building Inspector said it was the messiest brickwork he has seen) there is No customer service after signing of contract.
  Steve will ignore any issues and tell you that you just have to accept it and does not care that you are spending all your hard earned dollars then then some.
  There is no access to the Site Supervisor. All communication must go through emails where they will be ignored until you call 3-4 times.
  We survived the Vision experience but our defects took over10 weeks to complete pushing our move in date back, costing us thousands of dollars in additional rent. The Bricklayer had to come back 5 times to fix his mistakes and still not fixed. Now we have rendered over the bricks to make the house presentable.
  Horrible company to deal with go with any other building company save yourself the heartache
  Photos are from the 1st Pre handover walkthrough.
  Hit me up on facebook for the complete story.
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  Grant Blundell Added July 06, 2023

  ★ ★ ★ ★ ★
  Vison are brilliant. They worked with me over 12 months to get the design I was looking for. From tender to contract it was a very positive experience and I'd thoroughly recommend them. For a start, there's no high pressure sales speak or BS (Nicole is very easy going) secondly I was really impressed to score two design sessions with their lead Draftsperson (thanks JJ) during tender to get the plan right and lastly, their tender was well explained with a detailed price breakdown. When comparing Vision to others, you have to carefully look at each aspect of the build making sure both prices are for the same thing (and quality level). All builders have 'Free' upgrades and make wonderful offers but you need to cut through the marketing hype and do a true comparison.
  
  Vision provide a very personalised experience too. There are't too many companies where the owner calls at 6pm on a Friday evening to give you a contract update! They also strive for zero defects rather than other builders who think weeks of defect rectification is a normal building practice.
  
  Be aware that you'll be spoilt for choice as Vision and their suppliers provide so many options. For me, I'm getting a custom design at a spec home price so I couldn't be happier. From the experience so far, I would definitely recommend them. Track me down on FB if you'd like to have a chat about them!

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